Got questions? We have answers.

  • General Questions
  • About RDP
  • Regarding VDS
  • Payments
What is a RDP ?

RDP or Remote desktop plan is a normal user account provided in a remote server having good hardware configuration. Each RDP Server is shared among many users depending on plans. All the work you do in your RDP Account are 100% private and safe. we manage your RDP server.

 

How to connect to RDP or VDS ?

To connect use the Remote Desktop Connection Tool, Once opened enter the IP/Name provided in the email into the Host/Computer field and click connect, after that you will be asked for login credentials, enter them and you will be connected.
Windows Vista / 7 : Click Start / point to All Programs / point to Accessories and then click Remote Desktop Connection.
For XP : Click Start / point to All Programs / point to Accessories / point to Communications and then click Remote Desktop Connection.
Note : XP users must install This Software to connect.
Mac OSX : Download and install This Software to connect.

 

Which one is better :-RDP or VDS ?

It depends on your purpose of use. If you want complete control of the Server and dedicated ip address, you should probably go for VPS. If you want shared server with high configuration for downloading,uploading or encoding purpose,you should look for various RDP plans.

 

What is a VDS and what i will get extra in VDS plan ?

In VPS or Virtual Private Servers resources are not shared but reserved for each user. VPS comes with full administrator access. You can install software,configure the server as per your wish. Windows VPS can be accessed via Remote Desktop Client app. and Vps plans has private IP address.

What is the setup time of Windows RDP Account ?

You will get your RDP Login details generally within 10-30 minutes, but sometimes due to some techincal issue, it can take upto 2-3 hrs.

 

Can I install software in RDP Plans ?

You will have to create a ticket for asking the software to be installed in some rdp plans. but encoding rdp user can install on their own.

 

Can I get any other OS in RDP Plans?

No, Windows RDP have Windows Server 2012 r2 x64 Standard installed

 

Which kind of software are not allowed ?

Webserver Software like xampp, wampp will not be installed in our RDP Servers.You are not allowed to use hacking/cracking tools such as Bruteforcing tools, Port Scanning (nmap). All kinds of resource intensive software are also not allowed.

 

How my data are stored ?

You will get a separate storage drive with your windows RDP Account which can only be accessed by you. The size of store drive will depend on the RDP Plan you ordered.

 

Does RDP plans comes with administrator access ?

No,all RDP plans does not comes with Administrator access (Custom Softwares will be installed* , if you want admin access, you must go with Our Encoding RDP plans or Private Rdp plans

 

Do you allow Encoding on RDP ?

yes, we have many admin encoding plans, you can check in rdp section.

 

Is IP Shared among users ?

Yes, IP is shared amount the users who are on the same RDP Server. If you want dedicated IP you need to buy VIRTUAL DEDICATED SERVERS PLANS or PRIVATE RDP PLANS.

 

Can I change the IP of the server via VPN or Proxy ?

No, VPN/ Proxy tools are not allowed in any of the RDP Plans.It is strictly banned,if caught we will dismiss your account. If you want to change IP via VPN you may need to buy dedocated server with windows RDP

Can I get any other OS in VDS Plans?

Yes, You can choose Windows Server at the time of order which one will be suitable for you

 

Windows VDS have administrator access ?

Yes, Windows VDS comes with full root access. You can install the software you want.

 

Can I do encoding / Ripping / BitCoin Mining ?

Yes, you can do encoding / ripping / BitCoing Mining in your VPS Plans.

 

Can I reboot my VDS whenever I want ?

Yes, you can reboot your windows VDS whenever you want

 

Which currency do you accept ?

We accept all payments in USD ($), Euro (euro) and INR (RS) from our website.

 

Which Payment Gateway do you accept ?

We accept all major payment methods like PayPal, BitCoin, Payza, WebMoney, Payumoney (indian users), Perfect Money etc. We also accept Indian Bank Transfer or NEFT

 

Do you have refund policy ?

Yes, We follow very strict rules for Refunds. Here is our Refund Policy.

 

What if I opened a dispute without contacting the staffs, Now ?

Opening dispute without any reason or even opening dispute after using our services in order to get your money back will not help. Doing so will result in money not being refunded and RDP/VDS will also get terminated.
You agreed to follow our ToS and Refund Policy during payment, hence Refunds will only be made based on our Refund Policy.

 

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